Frequently Asked Questions

We use only high-quality, natural ingredients in all our products. Our formulations include:

• Pure Cocoa Butter
• Natural Aloe Vera Extract
• Carrot Oil and Extract
• Pure Glycerin
• Vitamin E
• Natural Essential Oils

All our products are free from harmful chemicals and are safe for daily use.

Yes! We have several products specifically designed for sensitive skin, including our Aloe Vera Calm Lotion, Pure Glycerin, and Milking Jelly. However, we always recommend doing a patch test before using any new product.

Our lotions are lighter and absorb quickly into the skin, making them perfect for daily use. Our milking jelly gives a soft protective finish, while glycerin helps lock in moisture without feeling heavy.

Yes! We offer free delivery within Nakuru County for orders above Ksh 1,000. For orders below this amount, a delivery fee of Ksh 150 applies.

Delivery times vary by location:

• Nakuru Town: Same day or next day delivery
• Nakuru County: 1-2 business days
• Other Counties: 3-5 business days

Yes! Once your order is dispatched, you'll receive an SMS with a tracking number. You can also check your order status by logging into your account dashboard.

We accept multiple payment methods for your convenience:

• M-Pesa (Lipa Na M-Pesa)
• Cash on Delivery (within Nakuru)
• Bank Transfer

Absolutely! M-Pesa is one of the safest payment methods in Kenya. You'll receive a confirmation SMS for every transaction, and we never store your M-Pesa details on our servers.

We are located in Kiamunyi, Nakuru County, approximately 10 km from Nakuru Town. You can visit our store during business hours or shop online for delivery.

Our business hours are:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: Closed

Online orders can be placed 24/7!

Yes! We offer special pricing for bulk orders and wholesale customers. Please contact us at sales@musecosmetics.co.ke or call +254 7XX XXX XXX for wholesale inquiries.